1 reviews | Active since Jun 2020
Shocking online process - Montague Gardens
1) Ordered 2 boxes (12 bottles) of wine online on the 16th of June for delivery.
2) No update or communication since then until the 28th of June.
3) On the 28th someone from Makro phones me to inform me that the toolkit I ordered isn't in stock any longer. But I never ordered a toolkit, they confused the order with someone else.
4) I then ask them to check my actual order, only to be told that they haven't packed my wine yet (12 days later!).
5) Later on the 28th I get an updated invoice now only showing 6 bottles of wine.
To say this process is beyond pathetic is putting it mildly. They can't even get the basics right, it’s like dealing with a company from the 80s. No wonder Massmart is in so much trouble.
Never again, I learnt my lesson - rather stick to Takealot.
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team