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Priscilla S

1 reviews | Active since Jun 2016

15 Dec 2017, 10:42

SHOCKING ONLINE ORDER EXPERIENCE!!!

I made an online purchase for a patio furniture set that was on a "last chance" clearance sale three weeks ago and the most recent update from Makro Alberton is that they will NEVER receive this stock. What upsets me is that in the three weeks of waiting, I have only received ONE phone call from Makro regarding my order. Moreover, Makro intends to only refund the amount paid! What about the unnecessary interest charges incurred on my credit card because of this useless purchase? This awful experience has depleted all confidence I had with Makro's online purchase system... as it took them 3 weeks to come up with "we don't have stock". I'm also extremely disappointed that I couldn't use this furniture as part of the farewell outdoor lunch we were hosting over the past weekend.

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Replies (2)
Makro
Makro's reply18 Dec 2017, 08:48
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards

Mbali Makhanya

Best regards,

PS
Priscilla S's update18 Dec 2017, 15:48
Reviewer Update
Hi Mbali, it's close to seven hours later and contacting me "as soon as possible" has still not materialized. Imagine my dismay as I call Makro Alberton to do a follow up on my refund, only to hear of a 7-day waiting period for the very FIRST time. Needless to say, once this additional 7 days is over... it'll be over a full month where money has left the credit card for no reason. The poor communicationfrom Makro is appalling, be rest assured that I will NEVER buy from you guys again!!!!! In fact, those around me will most certainly know about this horrible experience!