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Dawie M

1 reviews | Active since Jul 2014

28 Jan 2021, 09:33

Shocking Online Deliver

Order Placed on 10 January 2021, estimated 7 - 10 working days for delivery, still no delivery - 28 January , emailed customer services, 3 days later no reply, just automated reply that Makro is extremely busy and can expect delay reply, spoke to Patience on the customer care line,, could not tell me more about the courier and deliver, asked for feedback and was promised by close of business today. First and Last order from Makro.

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Replies (4)
Makro
Makro's reply28 Jan 2021, 09:41
Official
Good day Dawie,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

Best regards,

DM
Dawie M's update30 Jan 2021, 05:22
Reviewer Update
No Surprise, absolutely no change in status of order "Collected By Courier 21 Jan 2021" Patience also did not feedback as indicated, also no feedback from hellopeter as promised within the next 24-48hrs. Makro ???
DM
Dawie M's update02 Feb 2021, 04:58
Reviewer Update
No response from Makro. @Makro - Please cancel my order and refund my money, contact me in this regard.
DM
Dawie M's update04 Feb 2021, 09:48
Reviewer Update
Makro...? Anybody..?