Shocking / No After Sales Service

We purchased a Alva Mondo 3 Burner Gas Braai from the Makro Online store on the 25th November 2017 on delivery we realised that the cart or trolley that the Braai comes with was not in the box. We then called the call center, which is extremely difficult to get hold of , we eventually got through to a gentleman who said he would look into our query and get back to us. By the 30th November 2017 we had not had a reply from them and proceeded to call the call center again only to be told that an e-mail will now be logged for our query. All the contact numbers listed for Makro are either engaged for hours or you get disconnected after speaking to the voice automated answer service. As at today the 07th December 2017 we have not had a response from Makro regrading our query. We are very disappointed and shocked at the lack of after sales service from such a well known franchise I would not recomend purchasing from this Stores online site.