LS
Lisa S
1 reviews | Active since Nov 2019
11 Nov 2019, 09:12
Shocking Makro Online service
Never order anything online from Makro. After 3 weeks of waiting for an urgent item and four phone calls to them, I have been told that there is nothing anybody can do because the store does not answer their phone, no senior staff members will take my call and I cannot cancel my order because it is on its way to me. Absolutely disgusting service!!!
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Makro's replyOfficial
11 Nov 2019, 09:57Good day Lisa,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and for the inconvenience this has caused you. We have contacted our couriers management to advise on the delivery of this order as the store has already handed it over for delivery, as soon as feedback is received, we will contact you.
Please be advised that feedback is to be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and for the inconvenience this has caused you. We have contacted our couriers management to advise on the delivery of this order as the store has already handed it over for delivery, as soon as feedback is received, we will contact you.
Please be advised that feedback is to be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply11 Nov 2019, 09:57
Official
Good day Lisa,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and for the inconvenience this has caused you. We have contacted our couriers management to advise on the delivery of this order as the store has already handed it over for delivery, as soon as feedback is received, we will contact you.
Please be advised that feedback is to be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and for the inconvenience this has caused you. We have contacted our couriers management to advise on the delivery of this order as the store has already handed it over for delivery, as soon as feedback is received, we will contact you.
Please be advised that feedback is to be relayed within 48 hours.
Kind Regards,
Makro Hello Peter Team