FvdM
Ferdie van der Merwe
1 reviews | Active since Sept 2016
08 Feb 2021, 08:25
SHOCKING MAKRO EXTENDED WARRANTY
On 19/01/2021 I reported a claim under Makrosure Extended Warranty for my LG washing machine. Little did I know that Makro will not send LG to the call out, but someone that needs to consult with LG in any case. It is now 08/02/2021 and nobody comes back to me i.r.o. the repair of the washing machine.
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Makro's replyOfficial
08 Feb 2021, 14:40 Good day Ferdie van der Merwe,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will attend and internally address the matter alongside our extended warranty team and the repairer company. we will then communicate with you on the outcome of the matter shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will attend and internally address the matter alongside our extended warranty team and the repairer company. we will then communicate with you on the outcome of the matter shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply08 Feb 2021, 14:40
Official
Good day Ferdie van der Merwe,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will attend and internally address the matter alongside our extended warranty team and the repairer company. we will then communicate with you on the outcome of the matter shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will attend and internally address the matter alongside our extended warranty team and the repairer company. we will then communicate with you on the outcome of the matter shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team