Shocking Makro

I Placed on order online with Marko on the 19th December 2023. I was told that the product would be delivered to me on the 23rd December 2023. The product did not arrive before Christmas, which was fine. however I then Called Makro on 4 different occasions to find out when the product was being delivered, every time I was told a different excuse, and promised to receive an email or call with an exact delivery date, true to Makro fashion this mail or call never came. The last call I made to Makro I was told that the product was at the Makro warehouse and that it was waiting to be assigned a courier. I was also told that this had been escalated as extremely urgent and that I would receive the product soonest. a few days later I then receive an SMS saying that my product cannot be delivered and I am being refunded. I then contacted the Makro watsapp Helpline who have still not gotten back to me with a single response either. I would like to know how my product goes from being at the Makro warehouse waiting for a courier to be assigned to me being refunded? this does not make sense and no-one at Makro seems to respond to mails, or return calls. this is shocking service.