Shocking experience

<p>I'm a frequent Makro Cape Gate shopper and most of the time enjoy shopping at Makro, but what happen today left me shocked. I don't like complain at all, but couldn't believe everything that happened! I am actually still going to leave a compliment in the store book for some of the staff that went the extra mile. To explain what happened. I bought am item of a big amount the day before the, but did not take the item as I was not sure if my wife would like it. I paid with my credit card (special ended that day). I went back today to take my wife to look at the item and another option. We decided on the other item. I was sent to the returns department to refund the item as I was planning to take the item on the Makro Credit option rather. Before the refund was done I realized that I did not have the Makro Credit card with me. I immediately asked the staff and management in the department, if I can still buy the item, as we are there and we have all documentation to prove it. They checked and asked the Makro Credit department if that will be fine. They said it was fine. We then spoke to the Credit head office people on the phone and the confirmed all our details and gave the account number and details.</p> <p> </p> <p>When we got to the till with the item, the supervisor said that they will not be accepting it, they will need the card. I explained multiple times, that I confirmed it before I reversed the Credit Card item. If they did not reversed the item on the credit card I could have used my credit card to buy the item, in conjunction with my credit note, but I was told, it will take a week before the money is back in my credit card account. So was stuck.</p> <p> </p> <p>I tried to understand and then went to the store manager. I explained my scenario and got my wife to come with me, as other days will not be possible. I told him that my house is 3 minutes away and can fetch the card quickly. The store just closed at that point. He told me bluntly that sorry, he can’t do anything. I explained again, that I can fetch the card. He just said sorry. A typical good manager, that cares for his customers, would say, go fetch the card, as it just around the corner and my wife will stay in the store. He did not even give other option or tried to help. He just listened and said sorry. I do understand that it was the end of the day and they are tired, but didn’t expected that.</p> <p> </p> <p>I am so disappointed and shocked the way the store manager responded or should I say not responded. I would at least expect a manager to respond like a manager, like it should be. Everyone just wanted to go home. It would have taken me 6 minutes or so to get the card, even after they told me it is fine, they did confirm everything over the phone and do not need the card. I am totally shocked, disappointed and discussed the response I got. I hope not to ever get any such a response of a manager again in the store. I am speechless.</p>