SHOCKING

I had the worse experience with Makro this year. Firstly i was told there was ***** on my card then after investigation it actually was a system error on their side after months of trying to ask them to assist. then my account went over the limit i agreed to on my contract. During this time I was also told that i didn't need to pay anything until this was resolved but then i got hit with extra charges etc. Then Covid hit and obviously no one was working so i requested payment relief and for my protection policy to be sent to me, nothing happened after numerous phone calls, emails etc no response. I am actually disgusted in the service i have received. I was also told that basically it was my fault that i didn't notice that they didn't charged me on my statement in Nov but then got the charge in Mar when they realized their error. So i decided to share my story so customers can know what goes on.