Shocking Delivery Service from Makro

Ordered 2 appliances online, delivered quickly but 1 was badly dented and damaged. Reported it and Makro quickly promised to replace the unit, that is where the good news ends. Promised delivery on Wednesday, nothing, promised delivery on Thursday, nothing, when I called on Friday to follow up as nobody had bothered to communicate with me about the non-delivery, I was told it would be delivered on Monday. Then a plan was made and delivery was promised for Friday when I indicated Monday was not acceptable, its 17:08 and still no delivery and still no communication. Cannot complain about the service as there is none, well done Makro, well done.