NP
Nicole P
1 reviews | Active since Dec 2017
28 Dec 2024, 17:01
Shocking delivery platform.
Makro online has the worst delivery platform ever. They say, "order before 12h00 and we deliver on Saturday" but that never happens. You always get some lame email saying they can't deliver for no valid reason. This is especially frustrating when you have just spent R7 000+ and paid up front for your purchase.
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Replies (1)
Makro's replyOfficial
05 Jan 2025, 10:14Hi Nicole Paterson,
Reading your feedback on our Hellopeter platform truly touched us deeply, and our hearts are heavy with the thought of the frustration we've caused you.
We must express my heartfelt apologies for the disappointment caused by our inability to fulfill your order on time, it pains us to have let you down.
Please know that we are taking significant steps to enhance our processes, ensuring that our customers receive the most reliable and up-to-date information.
We are committed to preventing such unfortunate situations in the future.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Reading your feedback on our Hellopeter platform truly touched us deeply, and our hearts are heavy with the thought of the frustration we've caused you.
We must express my heartfelt apologies for the disappointment caused by our inability to fulfill your order on time, it pains us to have let you down.
Please know that we are taking significant steps to enhance our processes, ensuring that our customers receive the most reliable and up-to-date information.
We are committed to preventing such unfortunate situations in the future.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
Makro's reply05 Jan 2025, 10:14
Official
Hi Nicole Paterson,
Reading your feedback on our Hellopeter platform truly touched us deeply, and our hearts are heavy with the thought of the frustration we've caused you.
We must express my heartfelt apologies for the disappointment caused by our inability to fulfill your order on time, it pains us to have let you down.
Please know that we are taking significant steps to enhance our processes, ensuring that our customers receive the most reliable and up-to-date information.
We are committed to preventing such unfortunate situations in the future.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Reading your feedback on our Hellopeter platform truly touched us deeply, and our hearts are heavy with the thought of the frustration we've caused you.
We must express my heartfelt apologies for the disappointment caused by our inability to fulfill your order on time, it pains us to have let you down.
Please know that we are taking significant steps to enhance our processes, ensuring that our customers receive the most reliable and up-to-date information.
We are committed to preventing such unfortunate situations in the future.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,