Shocking Customer Service and Lack of Any Care! Never Use Makro!

Once again, I am leaving a negative review of Makro. I will continue to do this until my matter has been resolved.

I placed an order on 2 December. My parcel was supposed to be a Christmas present. Unfortunately, I believed Makro's policy that it would be delivered within 7-10 days. It was not. It sat with the courier until 11 December. Eventually, after continuous follow ups (where I was told someone would get back to me with feedback but they never did. I had to follow up), my parcel was delivered only after Christmas. But the box and the unit inside was badly damaged. I thus complained and organised for Makro to collect it for replacement. The unit was collected and I was told I would be contacted regarding a replacement. But alas, no feedback from Makro regarding receiving my replacement. I thus requested a refund, including the delivery cost in order to purchase from a more reliable company. That was a week ago. I requested my refund a week ago and again no feedback on when I might get it or what the status of the refund even is. I continuously follow up via phone call, email, Facebook and HelloPeter, only to be told they are working as hard as they can to provide me with feedback. And no one ever reverts back with feedback. Also, I would like if someone was working hard on getting me my refund. How hard can it be?? I am beyond appalled at this stage at the lack of customer care. I will NEVER EVER use Makro ever again.