Shocking customer service !!!!!!!

Shocking service, shocking client care on the phone, then when they don't want to help you they leave you on HOLD for ages untill you hang up!!!!!! Disgusting!!!!! I bought a tumble Dryer from makro woodmead and for days am still waiting for the technician to come, or even call. Nothing. I called now to ask when they coming, because I need to use my tumble dryer and they leave me on hold!!!!!!!!! Disgusting service from makro woodmead- customer care. Shocking.