Shocking customer service

Online Order #MAK*** paid 8 Jan 22, shipped from Germiston. This fridge was not delivered in a Defy box only a polystyrene frame and plastic. We requested the delivery gentlemen to unpack (so we could see if there was any evidence of damange) but their reply was that they were not allowed to. Upon unpacking it was evident that this Defy Fridge Freezer had been patched up near the compressor, there was a bit of water in the dispenser and there were dents in the sealing. This was possibly a demo from some store. It took weeks for this to be collected and returned back to Makro.

It was established that there was no other stock available so we requested a refund. After many phone calls a refund invoice was issued on 11/02/22. We have to date still not received a refund and without this money we cannot purchase another fridge.