Shocking Customer Service

Item: Makro
Rating: 1
Author: Renay M

I have never experienced such bad customer service! I have called the online call centre 4 times and waited 20 minutes each time to get through to an agent only to have the call dropped in my ear!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Helpful (0)

Replies (1)

Makro's replyOfficial

03 Jul 2020, 10:22

Good day Renay,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Jul 2020, 10:22

Official