Shocking customer service

I purchased a TV online which was delivered last friday afternoon. On Sunday when we switched it on, the red standby light started flashing & there was no picture. On Monday morning we sent an email explaining the fault. On Monday afternoon we followed up with a call where we were advised that the branch who would be sending a technician to come & repair the TV was Springfield. They would send an email to them now requesting this & CC me after confirming my email address. On Tuesday morning I hadn’t received so I phoned again & went through the same process & was told the same thing (there was no record of my call from the Monday). This happened for 5 days in a row!! Every day I phoned to log the fault & every day I got told I would be cc’ed on the email requesting Springfield to contact me to send a technician. A week has gone by & I have been cc’ed in no emails & no one has contacted me & each time I phone there is no record of my previous call! I am extremely disappointed are makro’s poor customer service. I have a brand new tv sitting in my lounge gathering dust as it can’t be used. Sort yourselves out Makro & treat your customers the way you say you do!