MH
Margo H
1 reviews | Active since Dec 2017
31 Jan 2024, 12:47
Shocking customer service
I made contact with Makro Ottery on the 30/01/2024 @8.15am and spoke to Neo, I bought a Hisense fridge which broke and was then replaced and now 2 years later same issues being experienced such bad quality, and one does not expect such expensive goods to have a short life span. I was assured by the consultant Neo that I would be contacted regarding the request to have an incident logged and technician to be dispatched. Emails have also been sent to Makro with no response either. Absolutely shocking
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Replies (2)MH
Margo H's updateReviewer Update
01 Feb 2024, 10:10Good Day
Thank you for your email, why does the company only respond when complaints are lodged on Hello Peter, 3 days later and Makro still hasn't responded to my emails and no technician has been allocated. My food has been spoilt. I am extremely disappointed in Makro.
Thank you for your email, why does the company only respond when complaints are lodged on Hello Peter, 3 days later and Makro still hasn't responded to my emails and no technician has been allocated. My food has been spoilt. I am extremely disappointed in Makro.
MH
Margo H's update01 Feb 2024, 10:10
Reviewer Update
Good Day
Thank you for your email, why does the company only respond when complaints are lodged on Hello Peter, 3 days later and Makro still hasn't responded to my emails and no technician has been allocated. My food has been spoilt. I am extremely disappointed in Makro.
Thank you for your email, why does the company only respond when complaints are lodged on Hello Peter, 3 days later and Makro still hasn't responded to my emails and no technician has been allocated. My food has been spoilt. I am extremely disappointed in Makro.
MH
Margo H's updateReviewer Update
11 Apr 2024, 07:50Good Morning
It’s barely been 3 months since technician assisted with repairs and we experiencing the same issue. Kindly log a request for an urgent call out. This is so frustrating
Margo
It’s barely been 3 months since technician assisted with repairs and we experiencing the same issue. Kindly log a request for an urgent call out. This is so frustrating
Margo
MH
Margo H's update11 Apr 2024, 07:50
Reviewer Update
Good Morning
It’s barely been 3 months since technician assisted with repairs and we experiencing the same issue. Kindly log a request for an urgent call out. This is so frustrating
Margo
It’s barely been 3 months since technician assisted with repairs and we experiencing the same issue. Kindly log a request for an urgent call out. This is so frustrating
Margo