RD
Rene D
1 reviews | Active since Jun 2019
08 May 2026, 11:04
Shocking customer care from Makro Online
I have had the most shockingly bad service from Makro online. I have phoned the customer care line a total of 8 times now and we are still going in circles and they promise to look into it and phone me back but they NEVER do! I even spoke to a supervisor and she doesn't phone back either. The same item has now been delivered and collected twice and now they are trying to deliver it a third time and i am now refusing to accept delivery! Absolutely terrible terrible service
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Replies (7)RD
Rene D's updateReviewer Update
11 May 2026, 12:27So once again, Makro did contact me on Friday but only to tell me that they would escalate my complaint, which obviously had been done numerous time over the previous Month! Then they said they would get back to me, if not Friday then on Monday(yes another weekend to add to the already month long complaint) It's now 12H27 on Monday and still NOTHING! Thanks Makro
RD
Rene D's update11 May 2026, 12:27
Reviewer Update
So once again, Makro did contact me on Friday but only to tell me that they would escalate my complaint, which obviously had been done numerous time over the previous Month! Then they said they would get back to me, if not Friday then on Monday(yes another weekend to add to the already month long complaint) It's now 12H27 on Monday and still NOTHING! Thanks Makro
RD
Rene D's updateReviewer Update
13 May 2026, 08:29Well, i wrote my review after more than a month of bad service. Makro contacted me and promised to look into the matter. Its now Wednesday and i have yet to hear from them again....Oh and guess what, the courier company tried to delivier the same item AGAIN, You can't make this **** up!
RD
Rene D's update13 May 2026, 08:29
Reviewer Update
Well, i wrote my review after more than a month of bad service. Makro contacted me and promised to look into the matter. Its now Wednesday and i have yet to hear from them again....Oh and guess what, the courier company tried to delivier the same item AGAIN, You can't make this **** up!
RD
Rene D's updateReviewer Update
18 May 2026, 10:09It's now the 18th of May and i have STILL haven't heard from anyone at Makro! I have also been without and oven since the 02nd of April!!!
RD
Rene D's update18 May 2026, 10:09
Reviewer Update
It's now the 18th of May and i have STILL haven't heard from anyone at Makro! I have also been without and oven since the 02nd of April!!!
RD
Rene D's updateReviewer Update
18 May 2026, 11:40 Hi Renee,
We understand that we have taken longer than the required time in order to provide you with feedback.
We are awaiting for the returns team regarding your query.
We will update you as soon as feedback is received.
We apologize for the delay and inconvenience cuased.
Regards,
The Social Media Team
That's what i get, an automated reply which basically says nothing and means nothing after all these weeks.
We understand that we have taken longer than the required time in order to provide you with feedback.
We are awaiting for the returns team regarding your query.
We will update you as soon as feedback is received.
We apologize for the delay and inconvenience cuased.
Regards,
The Social Media Team
That's what i get, an automated reply which basically says nothing and means nothing after all these weeks.
RD
Rene D's update18 May 2026, 11:40
Reviewer Update
Hi Renee,
We understand that we have taken longer than the required time in order to provide you with feedback.
We are awaiting for the returns team regarding your query.
We will update you as soon as feedback is received.
We apologize for the delay and inconvenience cuased.
Regards,
The Social Media Team
That's what i get, an automated reply which basically says nothing and means nothing after all these weeks.
We understand that we have taken longer than the required time in order to provide you with feedback.
We are awaiting for the returns team regarding your query.
We will update you as soon as feedback is received.
We apologize for the delay and inconvenience cuased.
Regards,
The Social Media Team
That's what i get, an automated reply which basically says nothing and means nothing after all these weeks.
RD
Rene D's updateReviewer Update
19 May 2026, 09:03And I'm still waiting! It's now the 19th May and no contact at all.
RD
Rene D's update19 May 2026, 09:03
Reviewer Update
And I'm still waiting! It's now the 19th May and no contact at all.
RD
Rene D's updateReviewer Update
02 Jun 2026, 09:48UPDATE! After two months of being bounced around from one Makro employee to another and countless wasted hours and phone calls, i received a call from Chante who is a "supervisor" at Makro online to inform me that their supplier who is Defy are refusing to accept the oven back because the plastic has been opened.
So i assume that the plastic was opened and that was when it was noted that the oven did not have buttons to control the hob and therefore was not the correct model. The oven was never removed from the packaging. Further more it needs to be remembered that the same oven has been delivered and collected 4 times and YES get this they even tried to deliver it for the fifth time today, so i can't see how i can even be held responsible for the condition of the packaging. Makro just hold their hands up and say their supplier (Defy) is refusing however Makro have taken NO responsibility for the fact that it has take two months to tell me that they won't exchange or refund the oven!!! Great Makro, that's how to treat your customers!!!
So i assume that the plastic was opened and that was when it was noted that the oven did not have buttons to control the hob and therefore was not the correct model. The oven was never removed from the packaging. Further more it needs to be remembered that the same oven has been delivered and collected 4 times and YES get this they even tried to deliver it for the fifth time today, so i can't see how i can even be held responsible for the condition of the packaging. Makro just hold their hands up and say their supplier (Defy) is refusing however Makro have taken NO responsibility for the fact that it has take two months to tell me that they won't exchange or refund the oven!!! Great Makro, that's how to treat your customers!!!
RD
Rene D's update02 Jun 2026, 09:48
Reviewer Update
UPDATE! After two months of being bounced around from one Makro employee to another and countless wasted hours and phone calls, i received a call from Chante who is a "supervisor" at Makro online to inform me that their supplier who is Defy are refusing to accept the oven back because the plastic has been opened.
So i assume that the plastic was opened and that was when it was noted that the oven did not have buttons to control the hob and therefore was not the correct model. The oven was never removed from the packaging. Further more it needs to be remembered that the same oven has been delivered and collected 4 times and YES get this they even tried to deliver it for the fifth time today, so i can't see how i can even be held responsible for the condition of the packaging. Makro just hold their hands up and say their supplier (Defy) is refusing however Makro have taken NO responsibility for the fact that it has take two months to tell me that they won't exchange or refund the oven!!! Great Makro, that's how to treat your customers!!!
So i assume that the plastic was opened and that was when it was noted that the oven did not have buttons to control the hob and therefore was not the correct model. The oven was never removed from the packaging. Further more it needs to be remembered that the same oven has been delivered and collected 4 times and YES get this they even tried to deliver it for the fifth time today, so i can't see how i can even be held responsible for the condition of the packaging. Makro just hold their hands up and say their supplier (Defy) is refusing however Makro have taken NO responsibility for the fact that it has take two months to tell me that they won't exchange or refund the oven!!! Great Makro, that's how to treat your customers!!!
RD
Rene D's updateReviewer Update
02 Jun 2026, 10:41Makro customers should be aware that Makro is in this case just the middle man and at no time was i made aware that i was in fact buying directly from Defy!
Apparently items available on the Makro online platform are not always actually available from Makro and so we as customers are actually just dealing with Makro as an "agent" which judging by the service i received over the last two months while trying to get a straight answer from the Makro staff is just not worth the effort!
I challenge you as Makro management whoever you are (because i never seemed to speak to anyone with any real professionalism) to listen to all twenty recordings (could be more) and then answer me honestly. You actually can't make up how badly Makro has behaved in all of this. That's what those recorded calls are meant for after all!!!
Apparently items available on the Makro online platform are not always actually available from Makro and so we as customers are actually just dealing with Makro as an "agent" which judging by the service i received over the last two months while trying to get a straight answer from the Makro staff is just not worth the effort!
I challenge you as Makro management whoever you are (because i never seemed to speak to anyone with any real professionalism) to listen to all twenty recordings (could be more) and then answer me honestly. You actually can't make up how badly Makro has behaved in all of this. That's what those recorded calls are meant for after all!!!
RD
Rene D's update02 Jun 2026, 10:41
Reviewer Update
Makro customers should be aware that Makro is in this case just the middle man and at no time was i made aware that i was in fact buying directly from Defy!
Apparently items available on the Makro online platform are not always actually available from Makro and so we as customers are actually just dealing with Makro as an "agent" which judging by the service i received over the last two months while trying to get a straight answer from the Makro staff is just not worth the effort!
I challenge you as Makro management whoever you are (because i never seemed to speak to anyone with any real professionalism) to listen to all twenty recordings (could be more) and then answer me honestly. You actually can't make up how badly Makro has behaved in all of this. That's what those recorded calls are meant for after all!!!
Apparently items available on the Makro online platform are not always actually available from Makro and so we as customers are actually just dealing with Makro as an "agent" which judging by the service i received over the last two months while trying to get a straight answer from the Makro staff is just not worth the effort!
I challenge you as Makro management whoever you are (because i never seemed to speak to anyone with any real professionalism) to listen to all twenty recordings (could be more) and then answer me honestly. You actually can't make up how badly Makro has behaved in all of this. That's what those recorded calls are meant for after all!!!