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Werner T
1 reviews | Active since Mar 2015
10 Apr 2019, 11:36
Shocking bad Service Makro online
I've ordered a Printer from Makro that were listed as in stock online However, is been 11 days since the order and ive had no updates have phoned customer services 4 times and every time its the same story. the order is waiting to be picked up by the currier. totally shocking service the staff seem to be unable to assist me and gives me the number of the currier so that, the customer must follow up Makro's currier but they culd not even find the curries number
my advise is raher do not buy from Makro online you will probibly not get you order soon.
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Replies (2)
Makro's replyOfficial
10 Apr 2019, 13:06Good day Werner
Thank you for your feedback. We are sorry that we didn't deliver your order as planned and for the service received. We can understand your frustrations, we have escalated this to the branch manager so that this can be looked into and addressed. We will also be giving you a call latest tomorrow.
Thank you for highlighting your concerns to us. We hope you have a good day further. Kind Regards Makro Hellopeter team.
Thank you for your feedback. We are sorry that we didn't deliver your order as planned and for the service received. We can understand your frustrations, we have escalated this to the branch manager so that this can be looked into and addressed. We will also be giving you a call latest tomorrow.
Thank you for highlighting your concerns to us. We hope you have a good day further. Kind Regards Makro Hellopeter team.
Makro's reply10 Apr 2019, 13:06
Official
Good day Werner
Thank you for your feedback. We are sorry that we didn't deliver your order as planned and for the service received. We can understand your frustrations, we have escalated this to the branch manager so that this can be looked into and addressed. We will also be giving you a call latest tomorrow.
Thank you for highlighting your concerns to us. We hope you have a good day further. Kind Regards Makro Hellopeter team.
Thank you for your feedback. We are sorry that we didn't deliver your order as planned and for the service received. We can understand your frustrations, we have escalated this to the branch manager so that this can be looked into and addressed. We will also be giving you a call latest tomorrow.
Thank you for highlighting your concerns to us. We hope you have a good day further. Kind Regards Makro Hellopeter team.
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Werner T's updateReviewer Update
15 Apr 2019, 10:26I still don't have my order delivered ...... still waiting.
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Werner T's update15 Apr 2019, 10:26
Reviewer Update
I still don't have my order delivered ...... still waiting.