CG
Charmaine G
1 reviews | Active since Dec 2010
28 Feb 2024, 20:50
Shocking and non-existing customer service
My goodness what nonsense customer service we keep receiving from Makro. Online order #MAK*** delivered on 16 February and almost 2 weeks later - it is still IN Progress on your system and not a single person can fix this. Emails, WhatsApp messages, calls - NO HELP AT ALL, just escalations and failed promises!!!! I am recovering at home from surgery and cannot go in store to return the Jacobs coffee on this order so I need this order to be completed on your system so that I can request a return online!!!!!!! PLEASEEEEEEEEEE
I was promised a callback from Makro Strubensvalley - I guess I will wait forever
Helpful (0)
Replies (2)0
Replies (2)CG
Charmaine G's updateReviewer Update
29 Feb 2024, 12:22How copy and paste of you!!! Terrible response with no solution. Simply put, keep waiting Charmaine, maybe we will fix this someday. It has been convenient shopping online with you but hope to never ever require a return of any items ordered from you - we have seen what a sh*t show that turns out to be!!
CG
Charmaine G's update29 Feb 2024, 12:22
Reviewer Update
How copy and paste of you!!! Terrible response with no solution. Simply put, keep waiting Charmaine, maybe we will fix this someday. It has been convenient shopping online with you but hope to never ever require a return of any items ordered from you - we have seen what a sh*t show that turns out to be!!
CG
Charmaine G's updateReviewer Update
29 Feb 2024, 12:24 NOT sure why you reply privately!!!Makro’s reply29 Feb 2024 at 11:32Good day Charmaine ,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
CG
Charmaine G's update29 Feb 2024, 12:24
Reviewer Update
NOT sure why you reply privately!!!Makro’s reply29 Feb 2024 at 11:32Good day Charmaine ,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team