cC
craig C
1 reviews | Active since Dec 2016
19 Jul 2019, 11:44
Shocking aftersales service on a 2 week old product - have to wait 5 weeks to get it back!
I bought a delonghi gas heater from Makro Woodmead 3 weeks ago. After the second week one of the panels stopped working - so this is clearly a factory fault. I took the heater back to Makro Woodmead this last Saturday (two weeks after buying it). Now it is the following Friday and I have phoned Makro Woodmead and they say it is with the supplier and it will take an ADDITIONAL TWO-FOUR WEEKS!!! When a product is only 2 weeks old and you take it back to where you bought it from one shouldn't have to wait 5 weeks to get it back/get a replacement. What ABSOLUTELY SHOCKING aftersales service Makro has. I am going to boycott them and never again buy from them!
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Makro's replyOfficial
19 Jul 2019, 12:34Good day Craig,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused. Please be advised that we will request assistance from the relevant department managers to further advise in this regard and as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused. Please be advised that we will request assistance from the relevant department managers to further advise in this regard and as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Makro's reply19 Jul 2019, 12:34
Official
Good day Craig,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused. Please be advised that we will request assistance from the relevant department managers to further advise in this regard and as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused. Please be advised that we will request assistance from the relevant department managers to further advise in this regard and as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team