Shocking After Sales Service Makro Woodmead

On 22 February I bought a number of goods , including a Ryobi lawnmower, online from Makro Woodmead. I used it 3 times, and then it developed a dangerous leak: as I added petrol to the tank, it came gushing out the tank all over the mower: I was lucky it didn't cause a fire. I contacted Makro, and they advised me to return it to the store. Highly inconvenient, and ignoring the provisions of the Consumer Protection Act that such returns should be at the suppliers expense. I duly returned it on 22 March, and asked for a replacement, as is my right under the Consumer Protection Act. On 24 March I received an SMS advising that Ryobi had received the lawnmower for assessment. I then heard nothing, so on 1 April advised Makro that with such bad service, I had changed my mind, and wanted a full refund, as is my right in terms of the Consumer Protection Act. On 5 April, Makro sent me an SMS advising that " the unit is ready for collection..." I immediately responded that I am not prepared to accept faulty goods, and had exercised my rights to a refund as I am entitled to do. It is now 15 April, and I have yet to receive my refund, and to add insult to injury, I received an email from Makro yesterday, asking me to rate their support!!!! I advised them I have received no support as their customer, and they are ignoring the provisions of the Consumer Protection Act. They are trying to hide behind Ryobi, but I contracted with Makro, not Ryobi. I know Makro don't try and compete on service, but on price only, but for a major retailer to ignore their obligations in terms of applicable legislation, is outrageous. Apart from the inconvenience this kind of shoddy approach causes, it takes up a huge amount of time as well. So a word of warning: don't buy from Makro if you expect good after-sales service, and don't buy Ryobi: poor quality product.