PP
Prashanta P
1 reviews | Active since Mar 2009
22 May 2020, 18:53
Shocking!
Shocking experience with Makro!! Placed an order on the 8th of May and paid in full. I have been tracking the order and there seemed to be no issues and the order was ‘ in progress’. Then suddenly I get an email from Makro stating that the order has been cancelled! No explanation given. I went back onto the website to check what is happening and it says the product is no longer available 14 days later!! This is unacceptable! You’ve taken my money and want my goods!
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Prashanta P's updateReviewer Update
25 May 2020, 13:22So still waiting for someone to contact me? Incidentally, I contacted your call centre and a "lovely" lady by the name of Nokuthula told me to contact a store to see if they had stock of the items and then go pick it up?? Anyway, that entire conversation was an absolute waste of time. In the interim - I checked your website this morning and lo and behold the promo deal that I paid for and was then told is out of stock is STILL BEING ADVERTISED!! Instead of being advertised with a 4 slice toaster - it's being advertised with a 2 slice toaster - so this leads me to the assumption that someone made a mistake and advertised the incorrect item on the promo deal and now you guys don't want to honour it?? Doesn't matter anymore - like I told your robots on Twitter - I now just want my money back. When can I expect this??
PP
Prashanta P's update25 May 2020, 13:22
Reviewer Update
So still waiting for someone to contact me? Incidentally, I contacted your call centre and a "lovely" lady by the name of Nokuthula told me to contact a store to see if they had stock of the items and then go pick it up?? Anyway, that entire conversation was an absolute waste of time. In the interim - I checked your website this morning and lo and behold the promo deal that I paid for and was then told is out of stock is STILL BEING ADVERTISED!! Instead of being advertised with a 4 slice toaster - it's being advertised with a 2 slice toaster - so this leads me to the assumption that someone made a mistake and advertised the incorrect item on the promo deal and now you guys don't want to honour it?? Doesn't matter anymore - like I told your robots on Twitter - I now just want my money back. When can I expect this??