MJ
Martli J
1 reviews | Active since Aug 2023
22 Mar 2026, 10:28
Shocking
If I could give Makro a 0 I would. I ordered a geyser in 25 February and delivery was expected 02 March - I am still waiting. After countless emails and calls and the matter being “escalated” (joke) I have received zero communication from them. I will now have to go to the store and request a refund. Absolutely shocking.
Helpful (0)
Replies (1)0
Replies (1)MJ
Martli J's updateReviewer Update
26 Mar 2026, 20:12I have now requested a refund for order OD***. I do not want any product from Makro ever again. My husband had to physically go into the store on Sunday to sort this out. A refund ticket was promised to be emailed on Monday - still waiting. I hope that everyone on this platform can see how every promise, every action from Makro is just empty. I phoned customer services for the seventh time today and was told (for the seventh time) that the matter will be escalated. I literally started laughing. It’s been a month now of poor service delivery. I just want my money back which is thousands. South Africa - let’s see if this still happens in 2026. Will keep everyone posted.
MJ
Martli J's update26 Mar 2026, 20:12
Reviewer Update
I have now requested a refund for order OD***. I do not want any product from Makro ever again. My husband had to physically go into the store on Sunday to sort this out. A refund ticket was promised to be emailed on Monday - still waiting. I hope that everyone on this platform can see how every promise, every action from Makro is just empty. I phoned customer services for the seventh time today and was told (for the seventh time) that the matter will be escalated. I literally started laughing. It’s been a month now of poor service delivery. I just want my money back which is thousands. South Africa - let’s see if this still happens in 2026. Will keep everyone posted.