****TY SERVICE!!!

On MAY 15, i purchased a KIC fridge from Makro. On May 17 I complained about whaling and screeching sounds coming from the fridge and internal light bulb was fused. I complained and on the 8th day after purchase a KIC contractor came to assess and re assured me that the fridge will be replaced. May 28th i couldn't get hold of customer service of Makro. The next day May 29th I phoned again and was informed a hour later that KIC will contact me on that day to arrange ideal time for the swap to take place. To date ( 1 JUNE) nothing has occurred and no one contacted me yet my fridge is making more and more screeching sounds. I will never recommend anyone to purchase appliances from Makro in Ottery especially a KIC product. I am disgusted by the management of the store as they have no idea how to treat customers. I have been patient for too long and not a single foul word uttered but enough is enough. Clearly the manager here and all his staff involve have a lot to be desired for when it comes to customer service. I am disgusted at their lack of ethicacy and business morals.