Shcoking customer service from Makro Struben's Valley

I bought an oven from Makro Strubens Valley. A week after purchase when I wanted to use the rotisserie, I found it absolutely unfuntional. This was my feedback one week after purchase:

The stove was bought on 9th June 2024. My card number, invoice number and 5-year warranty have been confirmed. The stove rotisserie does not work and seems broken beyon repair – This is a disappointing find considering how eager Senzo Molalse was in selling us this device.

This device needs to be uninstalled and replaced by the earliest possible opportunity and absolute latest Wednesday afternoon please. I am heading to Sri Lanka on Thursday.

Today is Thursday 20th June and I am at the airport. I have not received a call, email or any communication from Makro.

Their service is terrible and I would recommend steering clear of the Strubens Valley branch.