Hellopeter
Share Your Experience
JS
Johan S

1 reviews | Active since May 2017

10 Dec 2024, 09:09

Shameless and disgusting behaviour.

On 19th November I had an order for a laptop cancelled. I paid R4990 to Makro. It is now the 10th of December and seemingly no progress or effort has been made to refund the money I have paid to Makro online. This is totally unacceptable and shameless on the part of Makro. To hold onto my money, when it is easily traceable is nothing less than thieveary. I am disgusted at being treated like this and having to endure the stress of not having access to my money.

0
Replies (5)
Makro
Makro's reply18 Dec 2024, 12:10
Official
Hi Johan,

Thank you for your review on our Hellopeter platform.

We do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
 
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
 
Once again, we apologize for the inconvenience caused throughout your journey with us.
 
We hope you find the above in order.
 
Kind regards,
Makro Social Media Team.

Best regards,

JS
Johan S's update18 Dec 2024, 12:32
Reviewer Update
Your continued refusal to process my refund has left me with no choice. I have reported this issue to The NNC. Maybe they can force you to process my refund. I have received NO support.All I see is meaningless words. SIS on you.
Makro
Makro's reply21 Dec 2024, 09:39
Official
Hi Johan, 

We're genuinely sorry for not getting back to you sooner.

Your concerns mean the world to us, and we want you to know that we're wholeheartedly committed to making sure this doesn't happen again, either to you or anyone else.

We've taken care of your refund; we apologize for any inconvenience caused throughout this ordeal.

With sincere regards,

The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited 


Best regards,

JS
Johan S's update21 Dec 2024, 13:27
Reviewer Update
I have received the refund. Only after reposting you to the National Consumer Council did there seem to be any effort whatsoever put into resolving this ordeal. So sad that this has cost Makro and Massmart a longstanding customer. I am totally 100% p' off with this saga. Disgustedly yours, ,Johan.
Makro
Makro's reply22 Dec 2024, 11:46
Official
Good day Johan,

Thank you for notifying us that you received your refund.

Refunds usually take up to 14 working days to reflect into your account and this is also bank dependent which could cause a delay to you in this regard.

We are truly sorry for how this online order turned out for you and apologies for the inconvenience caused to you in this matter.

With sincere regards,

The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited

Best regards,