Shameful service to clients and not delivering paid for items

Item: Makro
Rating: 1
Author: Belinda G

Makro is an absolute disaster and the lack of attention to their clients is more than shameful, not that they seem to care very much.

On July 24th I made an online order, only hald of it arrive and a 3rd of it is not working, when queried where the rest of the order was, which was 2 of the same, no an answer,several mails have followed without any of them being rep**** to.

Could somebody come back with the rest of the order and how is the faulty items going to be dealt with......

Helpful (0)

Replies (1)

Makro's replyOfficial

12 Aug 2020, 12:55

Good day Belinda,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply12 Aug 2020, 12:55

Official