Shame on you, Makro!

I bought a new washing machine and it was due to be delivered yesterday. I had given my address correctly but they managed to rewrite it incorrectly, leading to the delivery person taking it to the wrong house. When I saw the incorrect address on the tracking form I called them and directed them to the correct address. On carrying the machine up the stairs the glass door was hit against a wall or tile and broken. I obviously said I couldn't accept it and I needed a new one. The driver, from WumDrop said she would take it back and explain what happened and arrange for another one to be delivered. I called the number for Woodmead Makro that was on their website, to discover it is a national call centre. When I asked to speak to a manager they said they don't have managers, only team leaders. I asked to speak to one of them and was told they were all busy. I was then given the landline for Woodmead. I tried calling them yesterday afternoon, each time holding on for almost 5 minutes and couldn't get through to anyone - no one took the call from the automated voice which told me all about Covid and reminded me to wear a mask. This morning I called a few times and eventually spoke to someone on the switchboard. She said the manager of that section wasn't in yet. I held on for almost 15 more minutes while she tried to find another manager and she didn't get back to me. I eventually hung up. I then drove all the way to the store. The person at information tried to call the manager of appliances and received no answer. We walked to the appliances section and there was no manager there. I was then told that it was a delivery problem and sent to the delivery office. No one was sure who the manager was, but while I was telling my story to a woman there another staff member came and took my details down and said he would sort it out. I then received a rude message from another person a bit later (whose name I couldn't make out) saying that they couldn't help me if they didn't know what the problem was. I cannot believe that this store is still open. I have tried to call the number used to call me (+***1) over 10 times and it is engaged. I have also tried the main numbers over 20 times ( ***/1) and no one answers after the automated voice. Shame on you, Makro. I will not be at your store again!