Shame on you Makro

1. I placed an order 1 month ago today. Value of about R5500 2. The product was delivered damaged. 3. Logged a call and they collected the damaged product 4. Makro did not provide any further feedback after the collection. Not an SMS/email/call with the process to be followed 5. Phoned about a week later and they said the Seller raised a dispute with the courier company and I needed to wait for the dispute to be resolved. 6. Makro said my case will be escalated and they will provide me with feedback 7. No feedback received 6. Out of the blue they delivered the exact same damaged product to me AGAIN 7. I logged a return AGAIN and they came to fetch it AGAIN 8. Did not hear anything from them re the collection or any next steps AGAIN 9. Phoned AGAIN and they are escalating the case AGAIN 10. I think they will not contact me AGAIN.