SHAME ON YOU FOR MAKING ME CRY

If I could give a - 5 rating on their customer service I would, I have reached the end of my tether and am hoping maybe you can help in some way. I bought a brand new AEG washing machine and double door fridge cash at Makro Amanzimtoti in May of this year. I even took out an extended warranty so that my mom and I don't need to worry about repairs etc. Within 4 months, the washing machine would not open and kept my washing inside. After many phone calls and being promised 3 to 5 working days, they sent someone 2 weeks later. The technician opened the machine, apparently fixed the fault and left. Two wash loads later and the same problem except now it trips the power. I have been phoning everyday, been promised feedback or assistance and still my washing machine is not working with about R1000 worth of clothing that is now miff. I have phoned the branch and still no satisfaction. I'm at my wits end.