EZ
Evelyn Z
1 reviews | Active since Feb 2022
21 Apr 2023, 21:28
Settlement/Reimbur*****t
I ordered 2 beds from Makro online. During delivery, which firstly took forever, the courier truck damaged a portion of our property. I was charged for the damage replacement of R2800 and have been calling and emailing Makro only to be sent from post to pillar with false hopes that they are investigating and no reimbur*****t. I just want the bill settled/reimbursed.
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Replies (2)
Makro's replyOfficial
22 Apr 2023, 08:00Good day Evelyn,
Thank you for your review on our Hello Peter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided soon.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hello Peter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided soon.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply22 Apr 2023, 08:00
Official
Good day Evelyn,
Thank you for your review on our Hello Peter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided soon.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hello Peter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided soon.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
EZ
Evelyn Z's updateReviewer Update
22 Apr 2023, 08:20Thank you for the response. Hopefully this time my issue will be resolved.
EZ
Evelyn Z's update22 Apr 2023, 08:20
Reviewer Update
Thank you for the response. Hopefully this time my issue will be resolved.