**** service they dont care about their clients

Makro customer service is 0 /10

I bought a washing machine online the system it showed delivered however I received it 3hours later.

The box was a bit wet but didn't worry me , I then opened the machine a day later when I was about to connect the machine it was damaged at the back which shows that it was tied so tight

I then sent an email they requested for pictures I have sent them . But they still saying they will collect the machine in 7days because they need to investigate .. what investigations when I didn't damage the machine ??

Why can't they take their machine and investigate while its with them?

Im fed up all I want is my money .. I will buy elsewhere