Service of repairing items through Marko

<p>We purchsed a Ryobi Bushcutter from Makro in crown mines Johannesburg.</p> <p>three weeks later the bumper head broke and we had to send it in for repairs all fair.</p> <p>however on their terms and conditions point 2 states:</p> <p>Feedback will be provided on a regular basis.</p> <p>we were never given any feedback, we always had to contact them what kind of customer service is this? we have spent so much money at Makro buying all our house hold items and this is the type of service they provide, it is unacceptable!!! we send thousands of rands and we get the run around then wehave to speak to tea boys and tea girls that dont know what is going on, however apparently we had to accept a quote before we was to be repaired.</p> <p>no one contacted us regarding the quote. After many weeks of waiting we had to make contact with them to find out what is going onn, only then did we learn about the quote due to them saying it was not a manufacture fault but our fault we accepted the quote one it was mentioned to us.</p> <p>then again we had no one contacting us it was only when we went to head office that they statrting doing something about it.</p> <p>and Ryobi always finds a waay that no matter what you purchase it id not their resposiblity to repair the item whith ou them making more money out of you.</p> <p>this is not acceptable and this is the last time we will be doing business with either company.</p>