Service not offered

@ Makro I placed an order online on the 7th Aug which on the website it should the item was still in stock.. now 7 days later I am told that my order is cancelled and refund may take 7-17 days . Which is a big inconvenience as this was supposed to be a present for my daughter birthday. I called their online centre and spoke to paulette who was of no assistance , I requested to speak to manager and she place me on hold for over 15min .if this is the level of service you give to customer who call using their own money and taking time to get the service that you as a service provider should give. I will be referring this to the OMBUDSMAN. I demand to be called by a manage with a solution . I called again and spoke to mawethu the supervisor who promised to call be by end of business today with a resolution even now no calls . Please bear in mind that when I placed the order there were 4 in stock at the time . My order processed and 7 days later cancelled. There was no calls or any communication to try come us with the resolution. I see there are other Stanley cups online that are still available even though it’s not for the same price I was willing to top up so I can get the Stanley delivered on time. I am never referring anyone to make use of your service as it’s unsatisfactory to say the lest