Service nightmare

Do not use Makro's click and collect option when making a purchase online. "Click and Collect" sounds like a quick, easy to use option but dont be fooled - I went to collect my good from Makro Strubensvally - when i got there 3 other customers were being attended to so I was told to wait. Each of those customers had been there for a while and when their orders arrived- it was incorrect resulting in further delay. Finally after 35 minutes i was attended too. They begun looking for my order. Another 20 minutes later, I was told they do not have stock. 55 minutes and no stock after I was told to come pick up my order. Terrible service all round. Don't attempt to use fancy terminology like "Click and Collect" if you don't know what customer service is. These idiots only go and put your order together when you get there instead of preparing these orders in advance. The new Massmart CEO has his work cut out for him.