Service is not my department but my work Ethic

I recently complained about a 2 month dealt on the return of a bag sent in to Makro Centurion and the response from Mr Mmule Moropa or insinuated that I was complaining unnecessarily in his response. However I got a call from the very same helpful gent that assisted me when I took the bag in and he immediately called and apologised profusely, he further went on to arrange to have a set of the bags delivered to me. Not passing the buck not making excuses just friendly service and a promise I could bank on. Thank you Chris, your service and dedication to client satisfaction is admirable and I hope for the Makro/massmart group that your drive is contagious too. <br> Thank you again and I assure you for no other reason but your amazing service will I remain a client at your store