DP
Dave P
1 reviews | Active since Dec 2009
27 Nov 2019, 09:07
Service Indifference - Makro Clearwater
On 26th November I had 2 poor experiences at Makro Clearwater. First was an attempt to return an incorrect purchase, and second was a query related to the price charged being 40% more than the advertised price on the display stand. Both issues took approx 20 mins to be addressed and the attitude from the staff dealing with both was total indifference with no service orientation what so ever..
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Makro's replyOfficial
27 Nov 2019, 10:46Good day Dave,
Thank you for bringing this matter to our attention and for taking our call.
Kindly accept our humblest apologies for the customer service you have received from our Clearwater branch. We understand where you are coming from as we pride ourselves with being customer-centric and this matter will be raised with the stores management to use as a yard stick to prevent such experiences in future.
Again, thank you for reaching out to us and have a lovely day further.
Kind regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention and for taking our call.
Kindly accept our humblest apologies for the customer service you have received from our Clearwater branch. We understand where you are coming from as we pride ourselves with being customer-centric and this matter will be raised with the stores management to use as a yard stick to prevent such experiences in future.
Again, thank you for reaching out to us and have a lovely day further.
Kind regards,
Makro Hello Peter Team
Makro's reply27 Nov 2019, 10:46
Official
Good day Dave,
Thank you for bringing this matter to our attention and for taking our call.
Kindly accept our humblest apologies for the customer service you have received from our Clearwater branch. We understand where you are coming from as we pride ourselves with being customer-centric and this matter will be raised with the stores management to use as a yard stick to prevent such experiences in future.
Again, thank you for reaching out to us and have a lovely day further.
Kind regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention and for taking our call.
Kindly accept our humblest apologies for the customer service you have received from our Clearwater branch. We understand where you are coming from as we pride ourselves with being customer-centric and this matter will be raised with the stores management to use as a yard stick to prevent such experiences in future.
Again, thank you for reaching out to us and have a lovely day further.
Kind regards,
Makro Hello Peter Team