1 reviews | Active since Jul 2023
********* service from Makro
About two weeks ago I bought a poitjie pot on line from Makro. It was on special, a great deal. A week later I had to follow up as I had heard nothing from them and it still showed order placed on my Makro profile. The lady I spoke to said that she would chase this up and get it processed. A few days ago I got an SMS saying that my order had been cancelled and that I would be getting a refund with no explanation. I called their call center to find out what was going on and all they could tell me was that the supplier was out of stock and I could expect a refund. I said that I was not interested in the refund and that I had bought the pot from Makro and expected them to make good on this. I asked to be put through to a senior person, was left holding for a long time and then simply got a message to rate the service. I called back and asked to speak to a senior person again. I told them that I had already waited and did not want to have to do this again. They promised me that a senior person would call me back within half an hour. I have still not had a call. And get this, my online order for the pot states this: "You requested a cancellation because the delivery was delayed". What a load of *******. While I was waiting the first time I went back online to see if the same offer was available, and as I expected, it was. So I have ordered another poitjie and will expect Makro to honor this sale. If their supplier is out of stock, why is this offer still available? My honest opinion is I think that the sale offer price was a mistake and that is why this order was cancelled. There are so many issues here. 1. Poor management of their online offers. 2. Making their supplier issues the customers. 3. Shocking handling of cancellations. 4. Shocking handling of customer complaints. 5. Not getting back to customers as promised. Why are businesses allowed to get away with this kind of service? Who holds them accountable? Service levels are declining and big businesses must be held to account. Lets see how long it takes form someone to call me now....I am not letting this go, will make this too uncomfortable for them. They can get that pot anywhere to make this go away.
This morning I received an SMS to say that my second order was cancelled. No call, no explanation.
Makro, what part of this is good service? What part of this do you not get?
I would like to purchase the potjie pot at the price advertised and I do not care how you plan to fulfill this order. I hope this message is clear enough!
This morning I received an SMS to say that my second order was cancelled. No call, no explanation.
Makro, what part of this is good service? What part of this do you not get?
I would like to purchase the potjie pot at the price advertised and I do not care how you plan to fulfill this order. I hope this message is clear enough!
The first order was cancelled and a refund issued (which by the way I have to wait two weeks for!!). This is when I first went to Hellopeter.
I ordered a second after the first one was cancelled, the same deal, and that order was also cancelled with no explanation. I got that SMS yesterday.
Please can someone take this seriously! I just want the pot ordered.
The first order was cancelled and a refund issued (which by the way I have to wait two weeks for!!). This is when I first went to Hellopeter.
I ordered a second after the first one was cancelled, the same deal, and that order was also cancelled with no explanation. I got that SMS yesterday.
Please can someone take this seriously! I just want the pot ordered.
1st order: OD***
2nd order: OD***
1st order: OD***
2nd order: OD***
My order on your system shows that the pot will be delivered on 15 July. My diary says that was yesterday, am I mistaken? It does not even show ready to ship, in transit, or out for delivery yet. The good news is that it has not been cancelled. Lets keep it that way!!!
Please can someone take this seriously, it is beyond a joke Makro.
My order on your system shows that the pot will be delivered on 15 July. My diary says that was yesterday, am I mistaken? It does not even show ready to ship, in transit, or out for delivery yet. The good news is that it has not been cancelled. Lets keep it that way!!!
Please can someone take this seriously, it is beyond a joke Makro.
Why can someone not just make this happen?
The longer we keep having this public conversation the more people will become disillusioned with Makro.
All this over one little poitjie pot.....
Why can someone not just make this happen?
The longer we keep having this public conversation the more people will become disillusioned with Makro.
All this over one little poitjie pot.....
Please have someone SENIOR call me to discuss this matter as a matter of urgency and to avoid any further bad press on this platform. It is amazing that I have not had a single call to date, only these lame, meaningless apologies. Shame on you Makro.
Please have someone SENIOR call me to discuss this matter as a matter of urgency and to avoid any further bad press on this platform. It is amazing that I have not had a single call to date, only these lame, meaningless apologies. Shame on you Makro.
On Thursday I spoke to Mpho in the call center and asked to speak to a senior person. She said that this person was not available but that she would call me the next day. I asked her if she could promise that I would receive the call, which she did. I said that if I did not get a call, I would return to Hellopeter.
You guessed it, I am still waiting for a call from Nthabaseng Mo***eng. Not a word!!
I did get a very lame email from 'The Makro Team' apollogising for the inconvenience and blaming the third party supplier for not fulfilling the order.
I tried to explain to Mpho that my transaction is with Makro and that I do not care who the supplier is. It is Makro's responsibility to fulfill the order.
So here we are, three cancelled orders later and still nothing.
I did notice that Makro Online has a 1.8 Google rating with a host of shocking comments.
Makro, why are you not taking any of this seriously? What part of this is ok?
I have also tried to call Massmart head office to see if I can speak to someone of importance there, guess what, the phone just rings.
This has now become a principle matter, I cannot accept that businesses can get away with this kind of ********** service.
Lets see what Makro has to say about this. Watch this space.
On Thursday I spoke to Mpho in the call center and asked to speak to a senior person. She said that this person was not available but that she would call me the next day. I asked her if she could promise that I would receive the call, which she did. I said that if I did not get a call, I would return to Hellopeter.
You guessed it, I am still waiting for a call from Nthabaseng Mo***eng. Not a word!!
I did get a very lame email from 'The Makro Team' apollogising for the inconvenience and blaming the third party supplier for not fulfilling the order.
I tried to explain to Mpho that my transaction is with Makro and that I do not care who the supplier is. It is Makro's responsibility to fulfill the order.
So here we are, three cancelled orders later and still nothing.
I did notice that Makro Online has a 1.8 Google rating with a host of shocking comments.
Makro, why are you not taking any of this seriously? What part of this is ok?
I have also tried to call Massmart head office to see if I can speak to someone of importance there, guess what, the phone just rings.
This has now become a principle matter, I cannot accept that businesses can get away with this kind of ********** service.
Lets see what Makro has to say about this. Watch this space.
I wonder what the Marketing Director or CEO will think of how this has been handled when they get my email explaining my entire experience and how all I go was apologies, nothing else. No attempt to get hold of a product to solve this, such an easy fix.
Lets wait and see.
I wonder what the Marketing Director or CEO will think of how this has been handled when they get my email explaining my entire experience and how all I go was apologies, nothing else. No attempt to get hold of a product to solve this, such an easy fix.
Lets wait and see.