LM
Lusanda M
1 reviews | Active since Sept 2019
23 Sept 2019, 17:14
**** service
What a **** service I received from Makro!!!!
I bought a gas stove online on September 07, 2019, Makro decided to deliver a broken stove on September 13, 2019. I immediately called their call centre and requested a replacement. The stove was collected on September 17, 2019. I have been waiting for my replacement stove since then. I have been making calls to Makro trying to find out when can expect my replacement stove but by the look of things no one seems to care as long they received their money from me. I have been out of business as I am in the catering business and I was going to use this product for that purpose. I regret buying from Makro and I will never ever buy from you again.
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Makro's replyOfficial
24 Sept 2019, 09:48Good day Lusanda,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this ordeal has caused you. We will follow up on the replacement and as soon as feedback is received, we will contact you.
Again, we do humbly apologize for this and we will work on a resolution.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this ordeal has caused you. We will follow up on the replacement and as soon as feedback is received, we will contact you.
Again, we do humbly apologize for this and we will work on a resolution.
Kind Regards,
Makro Hellopeter Team
Makro's reply24 Sept 2019, 09:48
Official
Good day Lusanda,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this ordeal has caused you. We will follow up on the replacement and as soon as feedback is received, we will contact you.
Again, we do humbly apologize for this and we will work on a resolution.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this ordeal has caused you. We will follow up on the replacement and as soon as feedback is received, we will contact you.
Again, we do humbly apologize for this and we will work on a resolution.
Kind Regards,
Makro Hellopeter Team