Service Delivery Failure

Placed an order for 5 items on 7 Aug, with the promise of a 2-5 day delivery timeframe. 2 weeks later only 1 of the 5 items were delivered. Immediately raised the issue with Makro customer care. 1 week later and nobody can advise what the remedy is. Waited 5 hours today for customer care to say that they need more time. Very poor customer service with very disjointed systems that have failed. All the while, they sit with my money and I sit with only 1 of 5 items.