Service Delivery Failure

I purchased a Novogracz eSports X-Pro Gaming Chair with Adjustable Armrests from Makro Online, supp**** by Quintessential Commodities, at the end of December.

By the beginning of May, the reclining function on the chair started failing and the chair could no longer remain upright. I logged a return request expecting either a repair assessment, replacement, or at the very least proper feedback regarding the issue.

The chair was subsequently returned to me without any communication or explanation. Upon receiving it back, I contacted customer support and was informed that an email had allegedly been sent to me. After checking my emails, I found only a notification stating that the issue had been “resolved,” with no details provided whatsoever.

During the call, I was then advised that the chair could not be repaired because it was allegedly damaged and scratched. I questioned how cosmetic scratches would prevent the reclining mechanism from functioning correctly and remaining upright. The issue clearly relates to a defect in the chair’s reclining mechanism and not damage caused by me.

Furthermore, no evidence, photos, assessment report, or any form of documentation regarding the alleged damage was provided to support this conclusion.

I am extremely disappointed with both the quality of the product and the handling of this matter.