US
Unathi S
1 reviews | Active since Feb 2024
13 Feb 2024, 09:44
Service Complaint
I bought the Captain K Flip drawer cabinet from Makro on the 25th of January. It was delivered to me on the 30th of January, however, it did not have an assembly manual and the tools. I am now stuck with a cabinet that I cannot assemble. I have been calling and sending emails to Makro for the past week and just being told "someone will call you back". No one is trying to resolve my issue and there is no promise as to when I will actually get help. This is definitely not the service I paid R2 500 for, I am not happy with the service I got from Makro.
I don't understand why sending a mere manual and assembly tools is taking way longer than what it took to deliver the actual cabinet.
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Unathi S's updateReviewer Update
14 Feb 2024, 16:08I called Makro again today and i was told to hold. I was on hold for about 15 minutes and then all of a sudden the call was ended. Till date i have not received any feedback or callback to atleast advise on the progress.
Calling the call centre for assistance is a waste of time and airtime.
I am never ordering from you guys ever again!! And i would advice others to not as well.
Calling the call centre for assistance is a waste of time and airtime.
I am never ordering from you guys ever again!! And i would advice others to not as well.
US
Unathi S's update14 Feb 2024, 16:08
Reviewer Update
I called Makro again today and i was told to hold. I was on hold for about 15 minutes and then all of a sudden the call was ended. Till date i have not received any feedback or callback to atleast advise on the progress.
Calling the call centre for assistance is a waste of time and airtime.
I am never ordering from you guys ever again!! And i would advice others to not as well.
Calling the call centre for assistance is a waste of time and airtime.
I am never ordering from you guys ever again!! And i would advice others to not as well.