*** service

I am beyond ****ed off with the *** service I have received from Makro. I placed an order on November 20, 2024, and was informed that delivery would occur on November 22, 2024. However, they repeatedly canceled items from the same order and issued a partial refund. The refund page indicated that there were outstanding refunds, yet some amounts were not reflected. I reached out for clarification but have yet to receive a response. As it stands, they still owe me R4000.

On Friday, November 22, I received an email stating that my order was delayed and would now be delivered on Saturday, November 23. I was given the option to reschedule and add a delivery note, so I scheduled the delivery for Monday, November 25, as the delivery location does not accept deliveries on weekdays. I also requested that they deliver by 3 PM.

It is now 4:15 PM, and the delivery has still not arrived. I have been on hold with the call center for over 15 minutes, and the representative is currently communicating with their delivery team. I'm more ****ed that i don't even know what items will actually be delivered, given their history of cancellations.