*********** Service and a Complete Mess

Ordered a Christmas tree from Makro, only to have the wrong item delivered. After making countless calls to the call center and speaking to over FIVE different people in one day, no one was able to assist me or offer a solution. The level of incompetence is staggering. I decided to reorder the correct tree online, but when I called to find out who the supplier was (so I could sort the delivery out myself), I was told no one knows! How does a company this large have such a disorganized and clueless system? This has been a complete waste of time and energy. Makro’s delivery process and call center are a total disaster. Avoid at all costs if you value your sanity.