GT
Gustav T

1 reviews | Active since Jul 2011

17 Mar 2017, 11:51

Service

<p>My washing machine is giving an error, I reported it to Makro exactly what the fault is, spoke to Anania, he did not get back to me, only after phoning again did he phone my wife and explained that Samsung will phone me between 24 and 48 hours to first do trouble shooting, but now its Friday, so call will be Monday, I have done troubleshooting, only after this will they help with the machine, thenit will be Tuesday so pickup will be Wednesday, then machine will be in service for a week???? So regardless of extended warranty and guarantee, it means nothing, It would have been better to buy an appliance elsewhere and definitely not Samsung. Makro service terrible</p>

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Replies (1)
Makro
Makro's reply17 Mar 2017, 13:00
Official

Thank you for your enquiry and apologies for the inconvenient caused we have escalated your complaint to the relevant department and they are busy with it.

Regards

Mbali Makhanya