SERVICE

<p>At last I have made peace and Makro will never see me again.&nbsp;</p> <p>Yesterday we went to return an item that did not work. Complaints from all the customers at the counter. The staff did not care. I bought a simple item a few months ago. never used it and it was returned in the original packing. No slip resulted in a search on their system. Same as before - WE CANNOT FIND ANY RECORD OF THE SALE. I had the same experience before and after complaints they found it.&nbsp;</p> <p>Mistake that I made - we went and buy some more stuff. Bad&nbsp;experience at the till. Articles bought and scanned were thrown to the back of the counter with no regard of what it was. Glass, fragile? No we DO NOT CARE.</p> <p>Not the first time like this. I went back this morning and returned a purchase of R 977,00 for the simple reason that they could find nothing as proof that I have bought it. Same question - another card - answer NO. 5 Times the same question.&nbsp;</p> <p>My response was simple. I returned all the items bought and insist to see the manager. Same request made 5 times.&nbsp;</p> <p>Response - WHY&nbsp; WHY WHY WHY&nbsp;</p> <p>Eventually a person appear to seem to be like a supervisor. Same request- Are you a manager. Response - YES.&nbsp;</p> <p>Now it was like 30 minutes or more. What we did notice was the return counter was double the size of the till queue. Next to us a man complained about Ryobi equipment bought. They send him to Montague gardens - at his own time and cost&nbsp;</p> <p>This morning I decided to return all the goods bought and request a refund. In the queue while we waited for a manager (STORE MANAGER) a lady were standing next to us. Same problem - we can not find it on the system&nbsp;</p> <p>Yesterday's item was actually the laughing stock of the day. If the client that returned the Ryobi item just had a look at the shelves at the back of the section of the shop he would have seen at least 5 items, Ryobi, that have been returned.&nbsp;</p> <p>I now have piece of mind because I have used a scissors to cut up my Makro card in the return area.&nbsp;</p> <p>I am relaxed because I do not have to put up with:</p> <p>- Bad&nbsp;service</p> <p>- Bad&nbsp;attitude of staff that is filling trolleys for online shopping</p> <p>- Bad&nbsp;volume of all the electronic equipment that fires it away at full blast as you enter the shop</p> <p>- Bad&nbsp;and total disregard of staff that sit at one end of an isle and then shout as loud as they can to another staff member at the opposite end of the same isle</p> <p>- Bad&nbsp;treatment to the pint of almost being a ********, after I have paid for my purchases, when the items are in the trolley and get thrown around with total disregard of what it is.</p> <p>- Bad&nbsp;frown staff that does not even know how to check a simple item like a hardbody travel bag - yes simply open the zipd halfway and force the case open.</p> <p>- worst of all is the parking area. The area are in an enclosed area&nbsp; yet we have to put up with harassment when you go out of the exit. Then it continues for the walk to your vehicle. Yesterday was the ultimate. While I was unpacking the trolley tried to ***** from the trolley as soon as my back was turned.</p> <p>&nbsp;Why is the store manager hiding</p> <p>Why does he not properly train staff</p> <p>Why is there a flea market at the Ottery store? And do not come up with the excuse that it is for a church fundraising</p> <p>Why</p> <p>&nbsp;No I do not have to ask the question anymore - I am liberated from Makro after 37 YEARS</p> <p>&nbsp;I am at peace at last. -&nbsp; I cut the &nbsp;piece of plastic in the shop and walked out never to return</p> <p>A simple question at Pick and Pay resulted in a staff member to get the required item in the storeroom in lest that a minute - SERVICE</p> <p>&nbsp;</p>