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Sandile S

1 reviews | Active since Oct 2019

07 Feb 2025, 11:58

**** SERVICE

Placed an order online for a fridge on the 3rd Feb 2025. Their website promises delivery in two days as I write this review we are @ Day 4. The lack of communication is shocking. How the order ended up with Silver Lakes(Pretoria) when my two closest stores(Main Reef & Strubens Valley) appear to have stock to this day, is baffling to me. I have sent emails and the only response I received is an automated one about Makro receiving high volumes of emails(possibly from other dissatisfied customers). Tried to call their "HELP CENTER" to cancel the order...it takes forever getting someone to pick up your call.

At this point I have no interest in dealing with this company and giving them my money.

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Replies (1)
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Sandile S's update07 Feb 2025, 12:43
Reviewer Update
I managed to request a cancellation of the order and a refund. I hope they will get this one right.