Seriously Poor Customer Service

I purchased a Camp master 510 family Cabin. In January I went on camp with my family and this tent was a nightmare! This is the first time I used it so obviously and conveniently the 14 day money back did't apply.This happened:<br> - Front part of the tent by the entrance at the bottom tore' given the wind was a bit harsh I expect the tent to be able to handle such environments. <br> - The back of the tent kept caving in because of the wind despite our best efforts to secure it. Clearly a inferior design as nobody else experienced this. <br> -One of the side panel clips broke off.<br> I took it back the 13/01/2016 and explained to them that this is an inferior product and I want a refund. They then told me about a 21 day waiting period as 14 days had lapsed since purchase. I said fine' I made them put a note saying I dont want it. They said the manufacturer has to decide \STRANGE\". 21 days are up and Im still getting excuses. Basically they dont want to help me. Telling me their policy is different to GAME despite me mentioning the consumer protection act they were adamant Ihad to wait for the supplier. So now their word is no more true to the 21 days its when they decide! Very dissapointed"