Seriously disappointed with Makro service

Seriously disappointed with Makro. I purchased a Defy washing machine model DTL 149,Serial no: ** from Makro (Vaal) on the 10th of February 2021(this year) . The machine stopped spinning in May, i called Makro(National) and arranged a repair, it was fixed . Two weeks ago, i experienced another problem, the machine doesn't wash, it does run, spin but the dirt remain there. I arranged another repair, the repair guys came and did not help with anything as i was told that I should make a plug for the machine to use it alone, which I did. The machine is still not washing. This machine is only 6 months but already I'm experiencing these problems. What will happen after warranty?

This time I don't need a repair, i want an exchange. I called Makro(National) which directed me to Makro(Vaal). I called Makro(Vaal) and i was told to contact defy. This is not right, i am stressed as I wasted a lot of time and money calling all these landlines and its inconvenient. I bought this machine, I cannot be treated like this.